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Frequently Asked Questions

The following are the most frequently asked questions about JAV services. If you have a question, please email us now. We will respond within two business days although usually it takes just a few hours.

Q: What’s the normal working day/week for your teams?
A: Typically we work an 8 to 10 hour day which translates to a 40 to 44 hour work week. Our team is available to work between 7:00 am and 6:00 pm, Monday to Friday. We’ve found the 4 day week to be the most productive

Q: Do your teams work outside office hours and weekends?
A: Yes. Some conditions apply. Please contact us now. Call 416-900-1096 / email us or complete the short form on the right hand side of this page.

Q: Do you have up-to-date safety training, WSIB and liability insurance?
A: Yes. In addition to WSIB and liability insurance, all of our technicians have WHIMIS, fall arrest and scissor lift certifications.

Q: Do you offer a warranty or guarantee of your work?
A: Yes. We offer a 1 year guarantee on our workmanship to be free from defect. There are some conditions but they are straight forward. Contact us for complete details.

Q: Will you travel for work outside Toronto and Ottawa?
A: Yes. We’ve completed projects across Ontario, in Newfoundland, Calgary and as far as Trinidad. Standard travel charges of hotel, KM, per diems apply.

Q: Does JAV offer Crestron programming?
A: Yes we do. Our technical team is capable of loading and making minor changes on site. However, we leave the big stuff to the pros which is why we have a partnership with a certified Master CSP.

Q: Do you have a workshop to take deliveries?
A: Yes. In Ottawa at 41 Grenfell Cres, Unit 3 and 270 Rexdale Boulevard in Etobicoke. All deliveries MUST be arranged beforehand.

Contact us now for more information

In Toronto call 416-900-1096 / In Ottawa call 613-518-1306 / email us or complete the short form on the right hand side of this page to schedule a meeting today. We’re ready to see how we can help your company